What’s The Difference Between Process Serving And Document Serving?


Whilst these terms are used almost interchangeably by those outside of the legal field, there is a difference between them.


If you wish to commence legal proceedings in NZ, then you need to serve your claim upon the entity that you are issuing proceedings against; they will then be referred to as the defendant or respondent.


Process Serving is the actual delivery of the document(s) to the defendant or respondent by an individual who is not a party to the claim; this person is called the process server.


Once the Process Serving has been completed, the process server will swear or affirm an affidavit of service which proves that the document(s) have been delivered to the defendant or respondent.


Document Serving can be any kind of notice, claim, demand, order or other legal document which is to be formally delivered to a person or business.


Secure Collections & Investigations has an enviably high success rate of Process Serving anywhere in NZ and we are retained by a number of law firms, government agencies, finance companies, liquidators, banks, private individuals, other debt collectors and private investigators.


It is becoming increasingly common in litigation for a respondent or defendant to dispute service and it is crucial to ensure correct process is followed and documented in order to avoid issues at a later date. Using a Process Server who does not follow correct process and documents this can cost thousands of dollars, stress and lots of time. An example of this is outlined in our “Success Stories” page.


We aim to complete Document Serving within 48 hours of the documents being received by our agent and we have the resources, experience and nationwide network of agents to back this up.


In the event the person needing to be served can’t be located, we can also trace them and carry out investigation and surveillance to locate them.


Do I Need A Process Server?


If you are about to commence legal proceedings against a person or business, then you need to ensure that your processes are thorough and fully compliant. All our agents are government licensed private investigators & repossession agents so you can rest assured you are in good hands.


Fill out the Contact Form or call us now and learn why so many firms choose Secure Collections & Investigations for their Process Serving.



Secure Collections & Investigations are licensed as Private Investigators and Repossession Agents by the Ministry of Justice (license 19-058815).


We are also proud members of the Worldwide Association for the Service of Process (WASP) and can assist with process serving both nationwide and internationally.