We pride ourselves on our results and expert customer service. We have a long list of happy customers and some testimonials are below.
Testimonials from our corporate clients are not displayed on our website but can be provided on request.
A further list of testimonials can be viewed on our Google page.
We have used Thomas’ services for the collection of debts for some of our insolvent companies, he achieved excellent timely results and is cost effective.
Ben Francis, Senior Insolvency Manager, Gerry Rea Partners
Thomas is pragmatic and focused on the best results for his clients. I have had the pleasure of working with and against Thomas and he is professional and results focused in both capacities. Highly recommend.
Brent Norling, Director, Norling Law
I’ve primarily dealt with Thomas and Maggie at Secure Collections and can say that, in my opinion, they are one of the best (if not the best) in the industry. They are always approachable, have great communication and are thoroughly professional. Also, I like their creative and innovative approach to debt collection/process serving. An added bonus is their company is multilingual so they have the capacity to deal with Chinese/Mandarin speaking debtors/defendants which I find extremely useful.
Xinan Zhang, Senior Solicitor, Norling Law
Thomas and his team are fast, efficient and get results. Ingenuity, nouse and commitment to results means my team and I continuously engage with Secure Collections to chase up bad debts, attend to process service duties and finding people who do not want to be found. Highly recommended.
Doug Cowan, Doug Cowan Barristers & Solicitors
Excellent service, happy to recommend. Thomas assisted us with a debt recovery operation in Auckland, when we are a Christchurch business.
Terry Foote, Chief Executive Officer, Red Bus Ltd
Our debtor had all the excuses in the world and we’d heard them all. We had tried resolving via our lawyer but had no luck . It has taken Thomas less than 2 weeks to collect the full amount that we’d been chasing for 4 months. My advice is to try these guys before spending money on your lawyer. Thanks Thomas – you’re fantastic!
Paula Moore, Trade Recruitment Ltd
Our company has used Thomas as the Director of Secure Collections Ltd for several tenancy claim recoveries. Thomas has been outstanding with professionalism being his number 1 attribute. We continue to use Thomas and would be happy to recommend his services to others.
Barry Adkins, Principal, Quinovic Property Management Mt Eden
We had a tricky debtor who owed us a large amount of money ($6k). In the past I’d not had great experiences the few times I’d needed to use debt collectors, due to their lackluster approach. However Secure Collections came highly recommended.Thomas visited the business within a day of us lodging the debt with him, even though the debtor wasn’t close to where he worked. He gave them a deadline to pay the money and they paid the full amount, on time.I would recommend Secure-Collections to anyone looking to recoup a debt, even if it’s disputed talk to Thomas and the team and see what they can do. Their fees are extremely well priced and the service was second to none. I still can not believe how effectively and quickly they got my money, and cheaply too. Any questions I had during the process were very quickly answered so I felt 100% confident during the process.
Brendon Price, Director, BP Computers Ltd
As a commercial litigator I need to have a reliable person to serve documents on people that do not want to be receiving them. It takes both guile and tact to be a excellent process server. Thomas has these skills and is super reliable and smart. His service is always quick and efficient. I will continue to use Thomas and have recommended him to others and do so again in this public forum.
Kalev Crossland, Partner, Shieff Angland Lawyers
Thomas is an efficient and creative debt recovery agent. He has delivered great results for us. He is well connected and has successfully tracked down both local and international debtors. I would highly recommend him.
Will Buckham, Solicitor, Shieff Angland Lawyers
I have used Thomas’ services for the past 3 years and have been continuously impressed. Thomas has reasonable pricing and has an extremely quick turnaround in respect of his process serving. I am happy to recommend Thomas and Secure Collections Limited.
Francis Peters, Solicitor, Brookfields Lawyers
We had a long overdue and difficult debt that required collection and were introduced to Thomas at Secure Collections by a business colleague. Thomas handled the assignment brilliantly – sorting through the legal issues and within 48 hours we had half the debt paid and an agreement from the debtor for the completion – which they honoured. I have no hesitation in recommending Thomas / Secure Collections Limited to businesses needing action on those stubborn overdues. Having Thomas in the team allows me to focus on building good new business and not losing my focus and time chasing the slow payers.
John Packham, Director, John Packham Chartered Accountants Limited
Great service. I highly recommend Secure Collections Ltd.
Jack Rafiei, Solicitor, Davies Law
Fantastic Service. Thomas goes the extra mile and is both professional and a pleasure to deal with.
Libby Sinden, Solicitor, Graham & Co
Wise Advice Accountants have no hesitation in recommending Thomas and his company, Secure Collections Limited, for his professional approach to a difficult job and his ability to achieve results. Thomas’s interaction and communication is excellent and the fee is cost effective. We think he does a great job.
Ratnesh Raj, Director, Wise Advice Accountants Auckland Ltd
Thomas and the team at Secure Collections have looked after our debt recovery needs for the past 4 years. We have found them to be extremely proficient in all areas and would have no hesitation in recommending their services.Our business totally recommends Secure Collections for their professional and efficient service they provide collecting bad debts.
Murray Clark, Director, Glass Projects Ltd
Secure Collections provide a full debt recovery service for all of our franchise owners. The building industry is no different to other business industries where many clients will delay payment for as long as possible or attempt to avoid paying – Secure Collections are fast, efficient and professional and we have a very high collection success rate with them being involved. We highly recommend their services.
Mark Trafford, Franchise Owner, Maintain To Profit
Fantastic Service! 5 Stars all the way! Very easy communication, they stayed on top of the whole process with regular feedback as necessary until the job was complete. Thank you.
Peter Hill, Director, Maintain To Profit (West Auckland) Ltd
A pleasure working with the team at Secure Collections Ltd. Great knowledge of the rules and regulations, firm, polite and we recovered our payment very promptly.
Ramin Tavakoli, Director, A&K Ltd t/a Maintain To Profit South East Auckland
Highly highly recommended I have found Thomas very effective in resolving a matter where the recipient was definitely not interested in paying their debt until Thomas contacted them. Thomas was proactive and persistent and was successful in recovering the debt. I have recommended Thomas to other colleagues as he quickly responds to requests and obtains a great outcome promptly.
Leanne Griffiths, Renting Auckland
Our business totally recommends Secure Collections for their professional and efficient service they provide collecting bad debts.
Jacquie Bugler, Director, Auto & Marine Electrics 2001 Ltd
Thomas has been fantastic in chasing our stray debtors. He gets straight onto the job, ensures the best action is taken and is persistent with those stubborn ones. He is and will continue to be our first port of call for any debt that we can’t reign in. We appreciate his work, as well as his teams, and would definitely recommend him to anyone looking for someone to help chase overdue debt. Thanks again for all your help Thomas.
Steph, Office Manager, Vent Limited
Our company has used Thomas to recover unpaid accounts for us. He is enthusiastic, prompt and communicates well I would recommend Secure Collections Ltd for their great service.
Allan Craig, Director, Craig Plumbing Ltd
Super efficient company, we will be using again if we need them.
Thank You from Team Xpanda Security
Xpanda Security Ltd
I had the pleasure of engaging Thomas James of Secure Collections to serve and retrieve on a Court ordered debt. From the very outset, Thomas was the complete professional. During this process, Thomas always kept me fully up to date and appraised of events – his communication is second to none. He has an amazing drive and never-say-die commitment to the task at hand, and genuinely wants to see the very best outcome for his clients. His knowledge of the Court and debt collection process is vast, and he uses the latest technology, along with good old fashioned hard work and persistence, to get results. I myself have worked in the sales and customer service industry for nearly 30 years, and can honestly say that Thomas takes both to a new level. I would unhesitatingly recommend Thomas James and Secure Collections for any and all debt recovery requirements.
A great pleasure working with Thomas and team, very efficient and effective, a long overdue payment recovered, great guidance on legal and procedures, friendly and helpful. Five stars all the way!
Awesome job. Thomas was quick, efficient and very professional. Thomas wrote to my clients advising they needed to pay the outstanding invoice and after a bit of communication they did. I would have no issues in recommending Secure Collections Ltd.
Fantastic job. Thomas was quick, efficient, always professional. Up to date notifications from his system whenever there was new information. Very proactive. Thomas tracked down the debtor, visited them personally several times, talked to them and I am sure it convinced them to pay up! The debt was quite large, about $30,000, and Thomas successfully collected it for me.
From the very first phone call to the very last email, Thomas at Secure Collections was fantastic. His advice and recommendations led to the debt being repaid promptly. If you are ever in the unfortunate position of having to use a debt collector, I highly recommend Secure Collections Ltd.
Secure Collections was very helpful as I had not used this type of service before. They were very accommodating to meet our request and provided regular updates. Their customer service was excellent and I would recommend their service to anyone.
Excellent service as ALWAYS. Thomas, you are a champion.
Very excellent. Polite, no bs and gets the job done. Had a few problems on the other side but was sorted out quickly and professionally.
I highly recommand Thomas and his team, they are working hard to chase up the outstanding debt for me, if you got someone be a jerk and not repay their debt to you… Thomas is the guy to call!!!
Service was quick and efficient. Highly recommend Thomas’ services.
I found Thomas to be a go getter right from the start. He was helpful, friendly, approachable and professional. Nothing was ever a problem and responded to my emails and calls in a timely manner. I would highly recommend him and would use his services again if I have to.
John, Private lender
Found this company via a Google search, and after a few initial emails, decided to give my business to Secure Collections to collect because they answered my initial and further emails promptly and professionally, and also were flexible enough to meet outside of normal business hours.In the end, it took less than 4 weeks for Thomas and Secure Collections to collect the entire sum outstanding in one go (which was in the tens of thousands I might add) which impressed me outstandingly as I wasn’t expecting to actually see much if any of it after such a long period of time.I have to hand it to Thomas and Secure Collections, a job exceptionally well done. Highly recommended to any one in need of a collection agency.
Yanni, Private lender
To buy my business I had to move out of my home and rent it out. My first tenant left with $4000 behind in rent and $6000 damages. Property manager, tribunals, courts, and bailiffs got me no where and I pretty much gave up. Thomas come to my shop to pick up a repair and left me his card so I explained the situation and decided to give him a try. I know from updates that Secure collections must of spent untold hours tracking my ex tenant down and after 2 years I am now getting repaid
Highly recommend Thomas. As a small business we couldn’t afford not to collect this debt and he made sure we got back every cent, even when the payments stalled he offered practical and considered advise and kept the communication going to enable the debt to be paid in full. We were always kept up to date by emails and I would not hesitate to use the service again.
Helen, Business owner
We would just like to say how absolutely thrilled we were to hear such glowing reports from our client, referred to Secure Collections, recently. The service that they provided to her was way above and beyond what we expected. Secure Collections have just kept giving and giving and giving. We want to thank them so much for their hard work, care and kindness to our client. Selecting a debt collection agency is difficult as you hear so many bad reports. Secure Collections came highly recommended and we couldn’t be more pleased with the outcomes. We were certainly not expecting that level of commitment for our client, knowing how many others are chasing our client’s ex-tenant for money. We will definitely refer our other clients to Secure Collections without a moment’s hesitation, they so deserve the referrals.
Rawinia Matthews, Ray White Real Estate
Efficient with good communication. Served in 72hrs of receipt. Brilliant all round – We will use Secure Collections again.
James, Private Investigator
I cannot recommend enough the services of Secure Collections. We engaged Thomas who went to see the debtor the following day. Thomas is extremely professional in his approach and he communicated extremely well. He keeps you updated with regular updates and he understands the debt recovery area extremely well. In addition, the pricing is very competitive and you will struggle to find any better value for money.
Great job, efficient service and reporting.
Simon, Business owner
Extremely professional and reliable. From the very start I was given helpful information without pressure. Secure Collections started work on our case very quickly and followed up quickly. We have been so happy to have had their help.
I sourced Secure Collections on the internet to collect monies from our New Zealand Client. I found Thomas to be very professional and efficient in collection outstanding monies from our Client. I would recommend Secure Collections to other Businesses.
I highly recommend Secure Collections, Excellent service provided by Thomas. After months of an invoice going unpaid Thomas was able to help us secure the payment with ease. Very helpful and prompt email communication!
Thomas was able to get the result within days that we had been trying to achieve for months. He showed that he will do whatever it takes to get the job done. I would highly recommend him.
The service provided by Thomas was 1st class. Thomas got on to the job & debtor immediately, he kept me informed with regular & timely updates and he got the debt collected in full very quickly. I have no hesitation to using his services again and would recommend him to others who have monies owed to them & need fast action & results.
Great service. My boss has asked me to be sure to remember their details so we can use them again if needed in the future.
Totally trustworthy and dedicated. Thomas went well & truly above what his fee covered. His communication was fantastic and he achieved a good result. I wouldn’t hesitate to use Secure Collections again and would definitely recommend Thomas to anyone.
An efficient, professional and highly effective service.
Secure Collections were absolutely fabulous, they even arranged for one of their representatives to meet with me. After initial contact the process began immediately. Communication was very easy and professional, Thomas was a pleasure to deal with, honest, trustworthy and happy to explain each step as we went. Debt was collected the very next day! I could not have asked for a better service from Secure Collections. I would highly recommend.
I highly recommend Secure Collections. Thomas was absolutely fantastic, our communication was made through email and Thomas always responded very quickly no matter the hour giving me peace of mind. Very efficient friendly Competitive pricing and professional. Everything was carried out in a timely manner as promised.
Fantastic service, up front and professional and job completed as discussed. Was well informed during job.
Thomas is proactive right from beginning, I had a tenancy tribunal case from tenant damaging the place, awarded money but tenant played hard to catch, I have literally given up finding them after 2 years. Had bad experiences from other debt collector, they are just not interested in my “small” case and was given minimum effort. I then came across Thomas on No Cowboy. After I sent my first email, he returned my call a couple hours later, listened and explained the options I have to pursue debts, he was very patient which eases the frustration from people like myself. Thomas is VERY efficient, updates me whenever he can and I was informed all the way through, needless to say I got my debts in the end and was a happy person because we needed the money to pay off the damages. If you have followed my comments up to this point, do yourself a favour and give Thomas a call about your problem, stop wasting your time looking up other debt collectors, he will sort you out.
Thomas, the representative Secure Collections Ltd. appointed to my case, exhibited terrific patience, persistence, knowledge and superlative attention to detail in helping me to successfully resolve a dispute, not just to my total satisfaction, but also to the satisfaction of the debtor, which was truly amazing and quite a surprise to me. In no time at all, Thomas was able to provide me with extensive information about the debtor’s historic and current situation along with all of the options available to me. Thomas kept me up to date every step of the way and the information he garnered proved to be the leverage I needed to put negotiations back in my favour. His fee was considerably less than any other agency I contacted and he achieved excellent results much quicker than I had anticipated. I would not hesitate at all to recommend Secure Collections to anyone who feels they got a raw deal on a purchase of used goods or to anyone who is owed any amount of money, large or small. A+ and two thumbs up to Thomas and the team at SC. Many thanks again.
For anyone looking for a trust worthy, honest, reliable safe and fast acting collection agency please look no further! I left for the uk and left my car in the hands of someone totally unreliable. I left for the UK and heard nothing from the guy. So I searched on google for collection agencies and found Thomas! I was secured and had a very quick final decision. He asked me the basic run down of what happened where the car was or where I thought it may be and he said “ok we are leaving tomorrow morning to find the car” literally 7am he told me he was on the road and by midday he had tracked the guy down the family down and where he worked and also most importantly my car! Everything was sorted and pictured and returned to me within the few hours of my car being found! The car is now as we speak on a truck home and ready to be fixed by somebody trustworthy. So I just want to say Thank you Thomas without you I would of lost 15,000 dollars just like that. My thank you really doesn’t even make up for what you did for me. Everyone else please please don’t go for other cowboys YOU’LL REGRET IT! Wether it be your valuables cars money houses anything! Thomas is the person to see fast effective and most of all HONEST AND TRUSTWORTHY!
Lewis J Frayne LJF Trading
I absolutely highly recommend the services of Secure Collections!!! A friend of mine recommended Thomas. I had been to the Disputes Tribunal and was awarded funds that needed collecting. The other party had actually moved to Sydney so it was quite a challenge to serve the notices. Through Thomas’ persistence and deliberate actions, the debtor was located. Thomas sent some very direct and precise emails to the debtor and within a few days, the debtor agreed to pay. Thomas kept me ‘in the loop’at all times and his communication and professionalism was outstanding. Thank you Thomas. I would definitely recommend you to others and use you again if the need arises.
Very very good service, fast attention to emails, constantly in contact with updates. Did what he said he would do, achieved results and took pro-active action. Definitely someone you can trust to get the job done.
Fantastic Job, highly recommend Tom for any difficult jobs – I was involved in a Hit and Run, and the other person took off without leaving anything but CCTV Footage. Within 24 Hours, Tom had found the person responsible, contacted them and the issue was resolved. Thanks again Tom, will certainly be using you again for any future mishaps.
I endorse all the other comments praising Thomas and the quality of his work. Apart from everything else, what I am most impressed with is Thomas’ willingness to go beyond the call of duty to help. I will thoroughly recommend Thomas and Secure Collections to anyone who requires a debt collection agent. Thank you Thomas for such outstanding work.
I take pleasure in recommending Secure Collections Ltd. They are reasonably-priced and provide a thorough and professional service. Our organisation was having difficulty with some litigious tenants who had clocked up a significant rent arrears. Secure Collections supported us around the eviction process (thankfully this step wasn’t required) and now appear to have negotiated payments from the tenants toward the rent arrears. At all times Secure Collections acted in a professional manner and were prompt and businesslike in their dealings with the tenants. I would recommend them without hesitation.
Timely, friendly communication, & a true interest in my job. I always knew what was happening.
Secure collection helped us immensely to recover our debt. The guy was hard to track down but secure collection managed to do it under hard circumstances. They kept us well informed every step of the way and explained the entire process, how it will work ect….overall great service and they work hard to recover debt.
I had lost hope that my money will be recovered,but Thomas came to my rescue,he told me that he will get my money back with no hassle. Very professional and hassle free, highly recommended. Thank you for a very well done job.
My car was involved in a hit-an-run. Got in contact with Secure Collections and they managed to successfully pursue the driver. Professionally handled, quick turnaround, would highly recommend.