Our Story
Secure Collections & Investigations Limited is a government-licensed private investigation agency established in 2013 and headquartered in Parnell, Auckland. Operating nationwide as "New Zealand's Investigation & Debt Recovery Experts," we have built a reputation for delivering exceptional results with a personal touch.
With a decade of proven success, we combine professional expertise with a commitment to personalised service, ensuring every client receives the attention their case deserves.
Founded 2013
Over a decade of proven expertise
Nationwide Coverage
Operating across New Zealand
Government Licensed
License No. 19-058815
Our Core Services
We offer a comprehensive range of investigation and recovery services tailored to meet diverse client needs
Private Investigation
Comprehensive investigation services covering background checks, surveillance, and intelligence gathering.
Debt Collection & Recovery
Specialised debt collection and recovery services with a proven track record of results.
Debt Litigation Support
Expert support for legal proceedings including document preparation and courtroom presence.
Process Serving
Reliable and professional process serving throughout New Zealand with documented proof.
Tracing & Asset Recovery
Locating individuals and assets through advanced investigation techniques and resources.
Insurance Investigations
Thorough investigations to support insurance claims and fraud detection.
Missing Persons Cases
Compassionate and thorough approach to locating missing individuals.
Repossession Services
Professional asset repossession with proper legal compliance and safety protocols.
Our Operational Philosophy
Personalised Service
We distinguish ourselves through personalised service rather than call-center operations. Unlike larger agencies, every case receives dedicated attention from a single file manager who knows your case inside and out.
What This Means for You:
- A dedicated file manager assigned to your case
- Regular updates and transparent communication
- Face-to-face debtor interactions to increase results
- Customised strategies for each unique situation
We believe that effective investigation and debt recovery require more than just procedures and systems. Each case is unique, and each client deserves individualised attention from someone who understands their specific circumstances.
Our emphasis on face-to-face debtor interactions sets us apart. Personal contact significantly increases the chances of successful collection, and we leverage this approach consistently across all our recovery cases.
This commitment to personalised, hands-on service has enabled us to build lasting relationships with our clients and deliver results that exceed expectations.
Leadership
Thomas James
Director & Licensed Private Investigator
Thomas James founded Secure Collections & Investigations Limited in 2013 with over a decade of experience. He specialises in debt litigation support, process serving, and complex private matters. As Director and Licensed Private Investigator, Thomas oversees all strategic operations.
With deep knowledge of New Zealand's legal landscape and investigative best practices, Thomas has built a team of dedicated professionals committed to delivering exceptional results for our clients.
Our Investigation Team
Experienced professionals with diverse backgrounds in law enforcement and specialised investigations
Aaron Sewell
Investigations Manager & Licensed Private Investigator
Aaron has over 20 years' investigative experience, with a dedicated focus on insurance fraud investigations since 2014. His background includes extensive operational work in process serving, field enquiries, repossessions, and compliance activity, supporting complex and time-sensitive matters.
He is recognised for structured interviewing, evidence assessment, and high-quality reporting that is clear, defensible, and practical. Aaron's leadership and experience support consistent outcomes across varied investigation types.
Daniel Ross
Private Investigator, Dip. Pol.
Daniel is a former New Zealand Police Detective and Sergeant with more than 13 years' experience across a range of specialist investigation teams, including the National Organised Crime Group, Criminal Investigation Branch, and front-line response.
Daniel now applies this expertise to complex and sensitive investigations for insurers and private clients. He is highly regarded for his strong knowledge of criminal law, methodical approach to investigations, attention to detail, skilled interviewing techniques, and calm, considered decision-making in challenging and high-pressure environments.
Daniel Yee
Senior Investigator, Dip. Pol.
Daniel has over 12 years' experience across policing, financial investigation, and private investigation. His background includes serious and complex criminal investigations, as well as financial analysis and asset tracing through insolvency-related work and private sector matters.
He undertakes sensitive investigations for insurers, law firms, and private clients, with a focus on evidence integrity and reliable findings. Daniel is valued for disciplined case management and well-reasoned reporting.
Christelle Fung
Private Investigator, Dip. Pol.
Christelle is a former New Zealand Police Detective with experience across frontline policing and criminal investigation, including specialist units and the Criminal Investigation Branch. Her background includes family harm, child protection, and serious crime investigations.
She now conducts investigations for insurers and private clients, applying disciplined methodology and careful evidential handling. Christelle is known for professional engagement and clear reporting.
Caleb
Private Investigator, Dip. Pol.
Caleb brings more than 7 years of experience from the New Zealand Police to his investigative role. He is highly skilled in vehicle repossession, document serving, and complex investigations.
Clients value his practical experience, precision, and commitment to achieving effective and timely outcomes.
Rob Masters
Private Investigator, Dip. Pol.
Rob Masters is a former New Zealand Police Senior Sergeant with 20 years' frontline, supervisory, and investigative experience across Wellington and Auckland. His policing career included serving on frontline response teams, as Officer in Charge of Wellington Airport Police, and within Police Professional Conduct.
Rob now undertakes work for insurers, private clients, process serving, and repossessions. He is valued for his calm, confident leadership style, sound judgement, and strong attention to detail, bringing a professional and methodical approach to every assignment.
Lina Xu
Chinese Liaison (Mandarin and Taiwanese speaking)
Fluent in Mandarin and Taiwanese, Lina has been a licensed Private Investigator since 2018. She specialises in debt litigation support, tracing, and fraud-related enquiries, and is the primary contact for Mandarin-speaking clients requiring clear and direct communication.
Lina bridges cultural and language barriers to ensure instructions are understood, enquiries are progressed efficiently, and outcomes are reported clearly. Her capability strengthens SCI's ability to assist a broader client base across New Zealand.
Craig
Private Investigator, Dip. Pol.
Craig has 21 years' service in the New Zealand Police, including as a Detective Sergeant and Armed Offenders Squad member. He managed serious and complex investigations and contributed to the planning and resolution of time-critical and safety-critical incidents.
Since leaving Police, Craig has held senior roles in security, emergency management, and workplace investigations. He brings strong investigative structure, procedural fairness, and practical risk awareness to sensitive and high-consequence matters.
Ethan Moser
Private Investigator
Ethan brings a strong operational background from the Royal New Zealand Navy, including command of a naval patrol vessel. He undertakes investigations with a focus on marine and insurance-related matters, debt recovery support, and process serving.
He is valued for disciplined execution, attention to detail, and steady decision-making in dynamic environments. Ethan supports instructions requiring structure, reliability, and clear communication.
Cam Mullenger
Private Investigator, Dip. Pol.
Cam served in the New Zealand Police from 2012 to 2023, including roles in the Criminal Investigation Branch, Police Dog Section, and the Armed Offenders Squad. His experience includes high-risk operations, serious enquiries, and leading operational activity in demanding environments.
He later worked in close protection in New Zealand and overseas, delivering protective security and risk management for VIP and high-net-worth clients. Cam brings calm execution, discretion, and strong operational judgement to each assignment.
Currently on a long-term secondment.
Murray
Private Investigator
With a background in the New Zealand Defence Force, Murray brings over 30 years of experience in high-level security, surveillance, investigation, and close protection.
He has safeguarded high-profile clients across corporate and government sectors, both in New Zealand and internationally.
His international experience supports his discreet, professional, and results-driven approach.
Credentials & Professional Memberships
Licensed and committed to professional standards of excellence
Government License
19-058815
Licensed by The Private Security Personnel Licensing Authority (PSPLA)
RITANZ
Restructuring Insolvency & Turnaround Association New Zealand
NZCFI & NZICM
New Zealand Credit & Finance Institute & New Zealand Institute of Credit Management
Our professional memberships demonstrate our commitment to maintaining the highest standards of professional conduct and staying current with industry best practices and regulatory requirements.
Ready to Work with Us?
Get started today with New Zealand's most trusted investigation and debt recovery experts